Dushyant Donia
Driving Revenue Growth | Expert in Strategic Partnerships | Business Development Manager
- Role
- Client Services Associate at iEnergizer
- Location
- Ghaziabad, UP, IN
- LinkedIn followers
- 500 followers
About Dushyant Donia
Dynamic and results-driven Business Development Executive with over 5 years of experience in customer service, demand generation, and business development. Proven track record in identifying new business opportunities, driving revenue growth, and building lasting client relationships. Adept at strategic planning, market analysis, and negotiation with a strong commitment to achieving organizational goals.
Experience
Client Services Associate
Feb 2025 — Present
Handle roadside assistance requests via voice support, capture accurate incident details, and guide customers through next steps. Coordinate with vendors (towing, battery jump-start, locksmith, fuel delivery) and track cases end-to-end to closure. Ensure policy/coverage checks and transparent communication on timelines, costs, and service availability to reduce repeat calls. Maintain complete case notes and updates in internal systems/CRM to support audit readiness and smooth handoffs. De-escalate dissatisfied customers using empathy and clear options; focus on first-contact resolution and customer satisfaction.
Education
IIPM
Bachelor of Business Administration - BBA, Business Administration and Management, General
Indian Institute of Planning and Management
Bachelor of Business Administration
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