Dushigi Festus
SDR/BDR| CUSTOMER SERVICE REP
- Role
- Direct Support Professional at Community Options, Inc.
- Location
- Amarillo, TX, US
- LinkedIn followers
- 500 followers
About Dushigi Festus
Experienced professional and Customer Service Rep open to new opportunities within Tech…
Experience
Direct Support Professional
Jun 2019 — Present · Amarillo, TX, US
Documented and maintained accurate, thorough records of all telephone interventions transacted during the work shift-Interviewed patients by asking probing questions to get to the root of the problem and provide a solution that worked with the patient -Answered phone lines and chat within an average of 3 seconds to assist all disabled patients and their caretakers-Maintained a safe living environment that adheres to state codes and regulations while offering counseling and crisis intervention to all patients-Assisted 1350+ disabled individuals with money management, housekeeping, personal hygiene, and other routine needs-Provided transportation to 860+ social outings, doctor appointments, and other activities-Maintained regular paperwork, including fiscal reports, behavioral assessments, medication logs, casework notes, and daily activity logs-Maintained a 98% customer rating by establishing a safe and trusting relationship with all patients
Education
Palo Duro High School
High School Diploma, STEM
CourseCareers
Selling Skills and Sales Operations
Amarillo College
Associate's degree, General Studies
2019 — 2021
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