Dushayanta Adhikari

About Dushayanta Adhikari

First Line Manager Certified through Aon Hewitt while being in service with Wipro and attended various workshops post certification in line with leadership attributes. • A combined 7.10 years of Professional work experience in Wipro & Capgemini. • Adept in ITSM tools like Service Now and BMC Remedy. • Adept in Active Directory, Hyper-V, Microsoft 365,VM Ware, DHCP,DNS,PKI, ADFS, Group Policy, Clustering, Raid, NPS, Linux, Firewall. • Deep knowledge of ITIL IT Service Management concepts and principles. • Established & portrayed a flexible and versatile image to have worked in two different projects i.e Talk Talk Telecommunications & British Telecom while being in service with Wipro. • Gathered vast experience in complex Broadband issues while being in service with Wipro for project British Telecom. • Extensive experience in Yahoo Tier 2 Email Escalation Department while being in service with Wipro for project British Telecom. • Adhered to quality and service standards to support operational goals. • Shaped requirements for large-scale, high-visibility initiatives. • Cultivated strong relationships to enhance company position in marketplace. • Developed presentations to provide insightful analysis, identify action items, and frame decisions. • Maintained and built professional and technical knowledge by attending workshops and reviewing publications. • Delegated tasks to associates, resulting in optimized productivity and goal attainment. • Liaised with management to prioritize multiple engagements with competing deadlines. • Engaged and followed up on identified deficiencies to rectify or escalate to management. • Analyzed and identified gaps in policies and procedures for continuous process improvement. • Managed, coached, and taught junior associates to enhance strategy and research techniques. • Led problem-solving sessions using analytical and creative techniques to reach compelling results and create solutions. • Led development, research and analysis and formulated insightful and actionable recommendations. • Served as steward for business to drive high-quality implementation. • Supported strategic growth objectives for risk management and operational efficiency angles. • Completed project related to operations directly impacting revenue generation by reducing the number of inappropriate Engineer appointments. • Completed project on auto compensation for faults, order management and engineer missed appointments and received client appreciation on completion for process development.

Experience

1. Senior Associate

   Capgemini

   Dec 2021 — Present · Kolkata, IN

   Currently working as a Senior Associate for Project Worley.

Education

• Annamalai University

  Bachelor of Business Law

• Ministry of Labour and Employment, Government of India

  Computer Fundamentals, MS-Office and Internet (ICT101)

  2012

• Ministry of Labour and Employment, Government of India

  Tally (ICT102)

  2013

• Indian Institute of Entrepreneurship (IIE)

  ESDP on Computer Hardware and Networking

  2012