Dushaun Howard
Director, Data Planning & Operations @Blue Cross Blue Shield of Michigan
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WORK HISTORY
Director, Data Planning & Operations @Blue Cross Blue Shield of Michigan
US
Leading the Data Planning & Operations function within the Digital Platforms & Services organization, with a mission to align data capabilities with business outcomes. Responsible for shaping and operationalizing enterprise data strategies across critical platforms and domains to enable business-driven innovation, scalability, and digital transformation.Key Responsibilities- Serve as strategic product owner for data pipelines and assets across enterprise platforms, including Salesforce, Oracle Fusion, RPA/AI, and omnichannel systems- Lead the development and execution of the Data Planning & Operations team charter focused on business alignment, planning rigor, and operational excellence- Translate complex business needs into actionable data requirements, enabling cross-functional collaboration and delivery- Drive data literacy and adoption of enterprise data capabilities across stakeholder groups through strategic planning, engagement, and change management- Partner with enterprise data governance, analytics COE, and data enablement functions to ensure data quality, interoperability, and security- Establish playbooks, runbooks, and process documentation to support repeatable, scalable data practices across programs and platforms- Enable value realization from data investments by integrating planning, operations, and stewardship into the digital execution lifecycle
EDUCATION
Florida Agricultural and Mechanical University
Bachelor's degree, Computer and Information Sciences and Support Services
SKILLS
ABOUT DUSHAUN HOWARD
Visionary IT and Data Executive with 25+ years of experience leading enterprise-wide digital transformation through emerging technologies and data innovation. Recognized for architecting strategic technology roadmaps that align IT investments with core business objectives, driving operational efficiencies, and unlocking new business opportunities. Dushaun has a proven track record of educating business leaders on data as strategic asset and value-driven services. Known for guiding organizations through complex data challenges, he has spearheaded enterprise data strategies that accelerate business outcomes, enhance decision-making, and foster innovation. As a servant leader, he excels in building high-performing, cross-functional teams that drive digital adoption, operational optimization, and cultural transformation to position organizations for long-term success in a digitized world.
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