Duryl Smith
Auto Finance Specialist
- Role
- Collections Manager at Bridgecrest
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
Experience
Collections Manager
Mar 2025 — Present · US
Responsibilities: • Team Leadership: Monitor and review the work of Loan Advisors to ensure effectiveness and compliance with company and legal policies. This includes conducting formal account reviews and side-by-side monitoring to create development plans addressing any deficiencies. • Performance Management: Provide daily goals and strategies to the team to maximize long-term success. Assess day-to-day performance, quality of work, and set objectives to meet collection targets. • Training and Development: Administer continuous training and coaching to ensure quality customer service. Develop Loan Advisors to reach their highest potential in their current roles and prepare them for future career advancement within Bridgecrest. • Process Improvement: Identify and recommend methods to improve management and operations of loan/collection administration, including enhancing work processes, increasing responsiveness, utilizing resources efficiently, and delivering quality
Education
Texas A&M University-Commerce
Master of Business Administration - MBA
2023 — 2025
Trinity Valley Community College
Associate of Arts - AA
2002 — 2004
The University of Texas at Arlington
Bachelor of Arts (B.A.)
2005 — 2009
Skills
- Microsoft Word
- Powerpoint
- Microsoft Excel
- Management
- Windows
- Microsoft Office
- Sales
- Outlook
- Html
- English
- Leadership
- Training
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