Durr e Sadaf

About Durr e Sadaf

As a dynamic HR professional with hands-on experience in global service delivery, policy implementation, and performance management, I bring a strong people-first mindset to every facet of HR. With a proven track record of managing high-volume employee cases, optimizing internal processes, and improving employee satisfaction, I strive to create efficient, inclusive, and compliant work environments that empower people and drive performance. Whether supporting global employees across geographies or leading knowledge transfers for HR transformations, I take pride in enhancing organizational effectiveness through strategic execution and operational excellence. At HCL and ACS Solutions, I consistently delivered measurable outcomes—closing over HR cases, achieving a 96.6% employee satisfaction score, and maintaining SLA adherence across high-impact HR functions. Certified in AI in HR, SAP, and organizational relations, I continuously invest in upskilling and applying emerging tools to simplify HR processes and support data-driven decisions. My approach blends technology with human connection—streamlining performance reviews, advancing compliance, and collaborating across HR verticals to enable continuous improvement in fast-paced, global organizations: & & & & ( & ) & -

Experience

1. Human Resources Executive

   HCLTech

   Apr 2025 — Present · Bengaluru, IN

   I play a key role in the Global HR Shared Services team, supporting a diverse workforce across regions while ensuring top-tier service delivery. Over the past two years, I\'ve successfully resolved over employee queries and HR cases, maintaining a 96.61% Employee Satisfaction (ESAT) score—a testament to my commitment to quality and responsiveness. I collaborate closely with cross-functional teams to align HR operations with business goals, manage escalations with strategic RCA planning, and serve as a subject matter expert in performance and rewards management. By conducting quality audits, implementing policy feedback loops, and partnering with tech teams to optimize HR systems, I contribute daily to a seamless, people-centric HR experience on a global scale.

Education

• Sharda University

  Master of Business Administration - MBA, Human Resources Management

  2020 — 2022

• APJ Abdul Kalam Technological University

  Bachelor of Technology (B.Tech.), Electronics and Communications Engineering

  2003 — 2008

• Aligarh Muslim University

  Diploma in Electronics Engineering, Electronics

  2000 — 2003