Durham Castellaw
Cloud Services Delivery Manager at SAS
- Role
- Cloud Services Delivery Manager at SAS
- Location
- Clayton, NC, US
- LinkedIn followers
- 500 followers
About Durham Castellaw
I am a dedicated and results-driven professional with a strong background in Project…
Experience
Cloud Services Delivery Manager
Jul 2024 — Present · Cary, NC, US
Champions and advocates for the customer experience (voice of the customer)-Ensures timely delivery of customer ecosystems by effectively leading delivery projects-Validates and confirms customer requirements and prerequisites for cloud services-Accountable for customer Service Level Agreements, including critical situation management which may occur outside of normal business hours-Manages a highly complex and varied portfolio of solutions and managed application services that may have a global footprint and require engagement outside of normal business hours-Conducts regular managed application service health checkpoints with the customer to ensure that customers are achieving their desired outcomes-Proactively provides attention and escalation for urgent issues or concerns during the customer lifecycle with SAS-Provides expertise to manage customer service delivery and support-Applies critical thinking on service issues to drive issue resolution, ensuring root cause analysis and corrective action are taken with the appropriate teams-Accountable for contractual budget management, ensuring profitability.
Education
North Carolina State University
Bachelor of Science (B.S.), Parks, Recreation, and Tourism Management | Program Management
2011 — 2016
Skills
- Inventory Management
- Fundraising
- Marketing Strategy
- Videography
- Firearms Instruction
- Advertising
- Media Production
- Microsoft Word
- Watercraft Operation
- Team Leadership
- Windows
- Digital Marketing
- Marketing
- Event Planning
- Public Relations
- Teamwork
- Firearms
- Small Boat Operations
- Communication
- Team Building
- Strategic Planning
- Leadership
- Time Management
- Problem Solving
- Community Outreach
- Video Editing
- Sales Presentations
- Social Networking
- Recreation Planning
- Social Media
- Sports Marketing
- Health and Safety
- Public Speaking
- Customer Service
- Research
- Marketing Communications
- Retail Sales
- Social Media Marketing
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