Durgesh Chunara

About Durgesh Chunara

Knowledgeable and dedicated customer service professional with extensive experience in printing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. I worked in Design Print Banner LLC (CP Signs) as a Customer Service Representative.Offered advice and assistance to customers, paying attention to special needs or wants.Provided primary customer support to internal and external customers in fast-paced environment.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Experience

1. Assistant Manager

   Cybernova

   Aug 2018 — Present

   Collaborating with cross-functional teams to investigate and analyze security events, identifying root causes, and implement preventive measures.Constantly Demonstrating proficiency in utilizing security tools such as intrusion detection/prevention systems (IDS/IPS) and antivirus solutions to fortify network defenses.Leading cross-functional teams, collaborating with technical experts to address client concerns, provide technical insights, and implement effective cybersecurity solutions that meet or exceed client expectationsEnforcing and enhancing security policies, ensuring compliance with industry regulations and organizational standards.Conducting regular vulnerability assessments to identify weaknesses in systems and applications, prioritizing and implementing remediation strategies, and Assisting in the development and execution of patch management processes to ensure a secure and up-to-date environment.

Education

• Gujarat University

  Bachelor of Commerce

  2018 — 2021