Durganshi J.
Customer Success & Revenue Growth Specialist | CRM & RevOps (ZOHO) | AI-enabled Sales Ops | Client Retention | Ex-Cult Sports
- Role
- Customer Success Manager at The Wise Parrot
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Durganshi J.
I help SaaS businesses convert more conversations into revenue.With experience across Business Development, Customer Success and Revenue Operations, I build predictable pipeline systems powered by CRM intelligence and AI-enhanced outreach.What I do:• Nurture qualified pipelines that turn into real revenue• Optimize sales operations to shorten deal cycles• Improve adoption, retention & expansion across customer journeys• Build scalable workflows in ZOHO and other such CRM & automation tools• Align marketing, sales & customer success to boost lifetime valueInternational experience in Canada helped shape my communication and adaptability across diverse customer segments and leadership styles.I thrive in growth environments where speed matters, as long as customer relationships stay at the core.
Experience
Customer Success Manager
Jan 2025 — Present
Own customer lifecycle from onboarding → retention → upsell• Optimize software workflows to reduce friction and increase expansion revenue• Align sales + CS to maximize product adoption and customer value
Education
Kalinga University, Raipur
Bachelor of Commerce - BCom
2017 — 2019
Tav College
Master's degree, Accounting
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