Durgam Shiva Kumar

About Durgam Shiva Kumar

IT professional With over 3+ years of experience in IT, expertise includes providing services in IT Infrastructure Support and ServiceNow. Successfully managed incident communication and ticket audits, maintaining SLA trackers. Demonstrated ability to support 24*7 operations and enhance UNIX scripts for better performance. Proficient in SQL queries and monitoring tools like ZABBIX and AppDynamics. Engaged in continuous improvement initiatives, ensuring compliance with risk and control guidelines. Experience in migrations and deployments, contributing to operational efficiency

Experience

1. Application Support Engineer

   Tata Consultancy Services

   Sep 2022 — Present · Mumbai, IN

   Analysis for various issues raised in different Application modules. Conducting the analysis on the defects that are raised after testing. Job scheduling using Autosys In UNIX Monitoring the application through Scheduler and monitoring the logs. Involved in analysis, investigation, support and maintenance activities. Providing support to End User regarding any application issue as well as transactions in puttedby them. Responsible for running End of Days and events specific to requirements. Handling environment for maintenance,upgradations and incremental Releases. Bouncing an application’s of servers on maintenance time. Creating the documents for regular issues and sharing within the team, which helps the team to reduce the frequency to resolve the issues. Everyday sending final status reports to users. Monitoring the ITRS tool and identify the process errors each and every servers/applications. The Geneos Activeconsoletool identify the feed file delays, batch job failures, log file errors, Disk and CPU utilizations each and every servers. Acknowledging the alerts and working and resolving them. Monitoring the Scanner and autosys Job schedulers. Working with direct User Query ‘s and providing for resolution with in SLA. Initial investigationon issues/tickets raised by testing team and allocating the ticket to the responsible development team and tracking the same to closure. Ability to prioritize and deliver on mission critical tasks with in defined SLAs and adaptin handling Batches (Daily, Monthly) and resolving event failures

Education

• Osmania University

  Bachelor's degree, Computer Science