Durga Venkata Prasad U
Servicenow Infra Dev Specialist @Cognizant
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WORK HISTORY
Servicenow Infra Dev Specialist @Cognizant
Hyderabad, IN
ServiceNow Developer ITSM and Integrations
EDUCATION
Jawaharlal Nehru Technological University
Bachelor of Technology - BTech, Electrical and Electronics Engineering
ABOUT DURGA VENKATA PRASAD U
Overall 7 years of professional IT experience that contains 5+ years in Development, Implementation and administration of Service Now platform• Have done Service Now Developer Certification.•Hands on Experience in Integration using REST service•Hands on experience using scripted rest services• Hands on experience in the IT industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the Service-Now ITSM suite.• Experience in Service Now Development, Admin and Testing skills with ServiceNow Newyork, Orlando, Paris, Quebec, San Diego, Utah, Vancouver, Xanadu Versions.•Hands on experience in REST inbound and Outbound Integration with 3rd party applications• Specialized in the technical implementation of Service Catalog, Change Management, Incident Management, Problem Management, KM, and Reporting.• Proficient in writing Business Rules, Client Scripts, UI policies, Ul actions, Script includes.• Hands on experience in web development using HTML, JavaScript.• Experience in configuring the SLAs for various ITIL processes as per the client requirements.• Excellent team member with a strong ability to lead and balance project workload.• Good Understanding in Coding, Testing, Implementation.• Resolving issue with the ongoing Production improvement cycle.• Strong analytical, technical, Research, general business and functional skills
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