Durga Pandey

About Durga Pandey

Passionate about CX.Accomplished Customer Success & Operations Manager and Relationship /Account Manager with over 14 years of expertise in B2B and B2C environments. Skilled in delivering exceptional service and support, surpassing client expectations across various sectors. Proven track record in helpdesk support, operations, managing customer success, sales, and communication within formal ticketing systems.I have extensive experience in customer centric roles and on-site sales roles, excelling in revenue generation, customer retention, and satisfaction.My background includes working on digitalization and automation projects for seamless business operations and world class CX. I have also successfully led and managed a team, fostering collaboration, driving performance, and ensuring alignment with organizational goals.With strong negotiation, multitasking, and team collaboration skills, I have consistently improved customer adoption and retention. I also have experience in backend operations, vendor management, and cross-functional coordination, while offering expert advice on investments, insurance, and cross-selling financial products.

Experience

1. Assistant Vice President

   Citi

   Mar 2025 — Present

Education

• DG VAISHNAV COLLEGE

  BBM, Banking and Financial Support Services

  2006 — 2009

• Pondicherry University

  Master of Business Administration - MBA, Finance and Financial Management Services