Durga Bhavani Ponugoti
Salesforce Developer @U.S. Department of Health and Human Services (HHS)
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WORK HISTORY
Salesforce Developer @U.S. Department of Health and Human Services (HHS)
Overland Park, KS, US
Involved in the requirement gathering and implementing the new case process redesign and enforcing best practices like refactoring the existing code base and providing inputs. Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads and Campaigns. Worked in a collaborative team environment, designing, developing and unit testing of the application developed for stakeholders. Organized meetings with stakeholders to provide information on progress and critical milestones of the delivery and project progress. Experience in using Exact Target API by using Service cloud connector Developed a comprehensive CRM strategy, defining Salesforce as the standard tool in Sales Cloud. Accounts Management - Account Creation process, Account Update process, Account Delete process. Worked on Sales force CRM Content Libraries. Setup, maintain and optimize Email marketing campaign utilizing Exact Target/Salesforce Service Cloud. Contact Management - Contact Creation process, Contact Update process, Contact Delete process. Configure salesforce and Service cloud integration user along with configuration in salesforce. Opportunity Management - Opportunity Creation through Internal Sales Involvement, Opportunity Creation through Accounts, Opportunity creation through Lead Conversion, Auto Renewal Opportunity. Analyzing the requirements & preparing test documentation for the same. Involved in preparing and execution of Functional/Regression Test cases based on SRS/FS (Functional Specification about particular feature)/Change request Specification. Developed Apex Classes and added required functionality to Visual Force Pages. Wrote Apex Triggers to implement business logic on the case object. Created several Lightning Components, added SLDS that makes visualization of Lightning component to look better.
EDUCATION
R.V.R. & J.C. College of Engineering
Bachelor's degree, B.Tech, Information Technology
University of Central Missouri
Master's degree, Computer Science
ABOUT DURGA BHAVANI PONUGOTI
I\'m a passionate Salesforce Developer with a solid foundation in building scalable, secure, and user-friendly CRM solutions. Over the past few years, I’ve honed my skills in developing and customizing Salesforce applications to meet diverse business needs—whether working in government, corporate, or contract settings. Current Role:At the U.S. Department of Health and Human Services (HHS), I’m contributing to mission-critical projects that improve public health outcomes. I work on enhancing Salesforce applications, automating workflows, and ensuring data integrity—all within a secure and compliant framework. Previous Experience:At S M Trading Corporation, I led end-to-end Salesforce development for internal business operations, delivering streamlined dashboards, automation flows, and user interfaces that boosted productivity and visibility across departments.Before that, I worked with VYSoft Solutions Inc on a contract basis, providing technical expertise for client-side integrations and assisting with full-stack development across web and cloud platforms. Tech Skills:Salesforce (Apex, Lightning Web Components, Flows, Triggers, SOQL)Web Technologies (HTML, CSS, JavaScript)API Integration (REST, SOAP)Data Migration, Reports & DashboardsAgile/Scrum, Git, JiraI love solving real-world problems through technology and continuously expanding my knowledge. Whether it’s building custom Salesforce components or optimizing processes, I bring a results-driven mindset to every project.Let’s connect and build something great together!
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