Durdona Juraeva
Product Operations Specialist @Delivery Hero SE
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WORK HISTORY
Product Operations Specialist @Delivery Hero SE
Maintained systematic troubleshooting and issue diagnosis across internal system tools using monitoring dash-boards and query-based investigations with Grafana, SQL, and REST API interactions to accelerate root-cause detection and resolution.• Supported data quality and monitoring initiatives by running targeted queries (using BigQuery) to identify anomalies and ensure consistency across interconnected systems.• Collaborated with software engineers to design and deliver system enhancements that increased quick-commerce platform usability by 30%, contributing to more reliable data flows across operational tools.• Enhanced cross-channel communications within Quick Commerce tools by 40% engaging with internal and external stakeholders across 70 countries.
EDUCATION
Gisma University of Applied Sciences
Masters of Engineering, Computer Science
Westminster International University in Tashkent
Bachelor of Applied Science - BASc, Business Information Systems
ABOUT DURDONA JURAEVA
Product | Tech Specialist
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