Durand Mitchell

About Durand Mitchell

I am currently embracing the role of Senior Operations Manager at SAGE IT Company, where…

Experience

1. Senior Operations Manager

   Sage

   May 2018 — Present · Chandigarh, IN

   Orchestrating the sale of OCrex to SAGE, the second-largest accounting and HCM company in Europe• Overseeing the planning, development, and management of the Invoices and Statement processing team• Coordinating site-related matters with Internal and Onshore Directors• Facilitating a dynamic team of 300 employees, promoting collaboration and excellence• Collaborating with the Development and template team to ensure the seamless transition of product-related releases• Delivering exceptional customer service while fostering robust relationships with internal and external stakeholders• Managing SLAs to uphold ongoing client satisfaction• Mentoring and actively contributing to projects aimed at process enhancements• Documenting HR policies and procedures, ensuring uniformity across the organization• Recording and standardizing ISO-related projects and procedures• Streamlining training Standard Operating Procedures (SOPs) and processes to facilitate efficient onboarding and skill developmentKey Achievements:• Strategically readied the company for acquisition by SAGE• Recognized for implementing over 40 process improvement ideas• Conducted value stream mapping, uncovering and rectifying process inefficiencies• Effectively coached two green belt projects, reducing cycle times within the invoices and statements team• Received commendations from the Onshore Director of Operations and the COO• Expanded the workforce from 70 to over 300, driving substantial business growth

Education

• Henry Harvin Education

  LSSBB, Six Sigma

  2020 — 2020

• APTECH Computer Education

  Diploma , C, C++

  2018 — 2018

• Dr. B. R. Ambedkar University, Agra

  Bachelors of Commerce, Accounts and Taxation

  2002

• Independent Global Certification

  Lead Auditor ISO 27001-2013, Computer and Information Systems Security/Information Assurance

• Independent Global Certification

  Data Protection Officer, General data protection

• Cybersecurity

  ISO 9001, Internal Auditor

  2012 — 2012

• Henry Harvin Education

  LSSGB, Six Sigma

  2020 — 2020

• PMP training

  PMP, Project Management

  2015 — 2018

Skills

• Training
• Medicare
• Process Improvement
• Management Information Systems (Mis)
• Crm
• Hospitals
• Management
• Medicaid
• Hipaa
• Sdlc
• Leadership
• Healthcare
• Business Process Improvement
• Mis