Durairaj Thulasidoss
Director Operations shared services at Tele performance |People Management | |LSSGB|LSSBB| certified at simplilearn|19 Years of experience in CX| Pursuing Data science and Business Analytics
- Role
- Director of Operations at TP
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
About Durairaj Thulasidoss
Proficient customer experience and contact center management professional with extensive experience driving organizational change to transform the effectiveness of inbound/outbound, chat,email, and social media interactions across multiple sites. To analyze deeply team for center performance to identify the improvement of opportunities. Skilled problem-solving and critical change agent: proficient at devising innovative policy, best practice, propel productivity, profitability and service levels for internal and client KPI\'s. Project Management, P&L response, Inbound Calls, Outbound Calls, Backoffice,chat and Email desk Management, Team Leadership, Productivity Improvement, Business Management, Administration, Cost Control, Service Quality Management, Training, Continuous Process Improvement, People Management, Revenue Growth, Conflict Resolution, Reporting and Analytics, Performance Management, Staffing and Scheduling, and Workforce Optimization. Expertise in central Africa and Domestic operations across pan India
Experience
Director of Operations
Jan 2023 — Present · Hyderabad, IN
Operations Site head for multiple accounts, which consists of E-commerce, BFSI, Agriculture & Retail accounts at Hyderabad location with 1500 FTE\'s
Education
Pondicherry University
Master of Business Administration - MBA, Marketing
2006 — 2011
University of Madras
B.B.A, Business Administration
2000 — 2003
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