Dur e Shahwar
Information Technology Support Manager @Callify
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WORK HISTORY
Information Technology Support Manager @Callify
Islamabad, PK
Responsible for managing day-to-day IT support operations, leading a team of support technicians to ensure timely and effective resolution of hardware, software, and network issues. Oversaw service level agreements (SLAs), monitored key performance metrics, and implemented process improvements to enhance user satisfaction. Developed support documentation, maintained IT asset inventory, ensured compliance with security standards, and managed support tools and systems. Collaborated on IT projects, facilitated user training, and managed vendor relationships while contributing to budgeting and strategic planning for IT support services.
ABOUT DUR E SHAHWAR
As a Ravensbourne University London scholar specializing in Cyber Security, my focus lies…
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