Duper Thomas
Desktop Support Engineer Lab Support, IT @Intellia Therapeutics, Inc.
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WORK HISTORY
Desktop Support Engineer Lab Support, IT @Intellia Therapeutics, Inc.
Cambridge, MA, US
Responsible for the setup and delivery of workstations and peripherals to end-users in both office and laboratory environments, including routine moves and changes.Configure and maintain PC and laptop images for company-wide distribution.Contact And Assist Vendor for software and equipment Service.Provide desktop application support and problem resolution for business and lab system applications.Perform software and hardware installations and upgrades as needed.Documents, tracks, and handles helpdesk calls and/or escalate problems when necessaryResponsible for weekly and monthly maintenance tasks on lab workstations and ensures critical data is being backed up and/or synchronized to network resources.Troubleshoot print, copy, and scanner issues, escalating calls to support vendors when necessaryPlace orders as needed and maintain hardware and software inventories.working knowledge of TCP/IP, DNS, DHCP, and Windows Active Directorysupport in Microsoft Office Products on Windows and Mac operating systems.support in desktop anti-virus software.
EDUCATION
Bunker Hill CC
Information Technology
Year up
Information Technology
Nucamp Coding Bootcamp
Web development fundamental
SKILLS
ABOUT DUPER THOMAS
I\'m currently working as Desktop support at Intellia. At Brigham I assist users with Lab instruments and PC attach to the lab instruments. I also maintain and purchase licenses attach to software use for the lab.My time at Intellia as well as prior work experience has provided me with extensive IT and customer service experience. My prior experience has also tailored my skill set including: communication skills, adaptability skills, and the ability to work well with others. My goal is to continue to build a reputable career that will propel me towards success.
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