Duncan Young
Senior Solutions Architect @Rolls-Royce
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WORK HISTORY
Senior Solutions Architect @Rolls-Royce
Derby, GB
Working within the Customer and Services IT team for Rolls Royce Civil and Defence Business. Experience working across a large number of projects including- Microsoft Dynamics / Azure customer Hub- Business Planning and Finance transformation involving the integration of multiple cloud and legacy systems- Video conferencing solution for field engineers.Delivering end to end solutions from Requirements gathering through Proof of concept to production while ensuring the delivery of architectural and information assurance documentation and approvals.
EDUCATION
The University of Manchester
BSc Hons, Management Sciences
SKILLS
ABOUT DUNCAN YOUNG
A motivated and committed Professional with 20+ years of ICT experience, specialising in Contact Centre and Telephony solutions, Unified Communications, Business and Technology Consulting. Extensive experience in Consulting, Solution design, Technical Architecture and Pre sales activities focusing on delivering business changing solutions to enterprises in the Banking & Financial, Utility, Telco, Government and Airline sectors. An exceptional communicator across all levels of business from frontline staff to CX level, with a consultative style, strong negotiation skills, outstanding problem-solving abilities and a detailed needs assessment aptitude. I am known for building strong, long-term professional relationships with business representatives, service providers and systems integrators, providing thought leadership and driving solutions from business case, through POC to production.I have extensive experience of business process transformation, led by a focus on customer journeys and CX practices, Throughout my career I have assisted organisations to implement complex IT solutions that deliver true business change and realise quantifiable benefits while providing architectural governance to enterprise patterns.
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