Duncan Harris
Technical Support Engineer at GitLab Inc.
- Role
- Senior Support Engineer at GitLab
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Duncan Harris
Support Engineer for enterprise software, including MobileIron MDM, Infoblox DHCP, DNS, and IPAM, and Apple\'s Enterprise products. In these roles I supported numerous Fortune 500 customers while maintaining exceptional customer satisfaction metrics. I can learn and understand technologies and provide support at the customer\'s level.I design and build log analysis and profiling tools to streamline workflows and speed response times for myself and my peers. Several of these tools have been productized and delivered to customers.
Experience
Senior Support Engineer
Jun 2020 — Present · SF/Bay, CA, US
Skills
- Os X
- Mac Os X Server
- Troubleshooting
- Windows Server
- Mobile Devices
- Enterprise Software
- Technical Support
- Computer Hardware
- Customer Service
- Windows
- Cloud Computing
- Call Centers
- Linux
- Security
- Saas
- Servers
- Unix
- Call Center
- Javascript
- Tool Building
- Mobile Device Management
- Linux System Administration
- Tcp/Ip
- Html 5
- Networking
- Wireless Routers
- Unix Shell Scripting
- Databases
- System Administration
- Ios
- Dns
- Apache
- Android
- Bash
- High Availability
- Linux Adminis
- Shell Scripting
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