Duncan Brown

Managing Director @The Rental Income Consultancy Limited

Hemel Hempstead, GB

The only consultancy solely dedicated to Rental Income for Social Housing and the Private Rented Sector. A full service review would typically provide an independent health check with full written report highlighting the current strengths of the service, areas requiring further development, along with recommendations in the form of an action plan. What could a service review deliver? Ö Initial meeting to understand your specific organisational requirements. Ö Work on site with staff in the Rental Income Team, other key internal teams, external stakeholders such as advice agencies, and home visits to residents. Ö Review of past and current performance including former tenant arrears debt. Ö Review and advise whether the current staff structure and budget (such as budget for external advice and any Homelessness Prevention Fund) is fit for purpose. Ö Reviews of individual rent accounts to ensure there are prompt and correct actions being taken. Ö Review of P&P\'s. Ö Review of how Universal Credit is managed including the relationship with the DWP Partnership Manager and Universal Credit Service Centre. Ö Review of the processes around people starting a new tenancy. Ö Review of the effectiveness of home visits and tenancy sustainment support offered to residents that will support meeting aspects within the Tenant Satisfaction Measures (TSM’s). Ö Desktop review such as of the website, payment methods offered, online self-serve options such as viewing the rent account, and other technology to support collection/resident satisfaction. Speaker at- HQN\'s Rent Income Excellence Network annual conference - 12 November 2024 -\'Knock, knock, who\'s there? The importance of the home visit\'- Mobysoft - Leadership in Income Focus Event - 9 February 2024- Westminster Briefing - 6 February 2018 - Welfare Reform & Rent Arrears in 2018: Managing Risks and Maintaining Collection Rates

The University of Manchester

Bachelor of Arts (B.A.)