Duncan Birks
International Enterprise Professional Services Manager @Axon
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WORK HISTORY
International Enterprise Professional Services Manager @Axon
Founding Lead for International MarketsI was appointed as the founding lead to build and scale the Enterprise Professional Services function for all markets outside of the US. My focus is on creating the operational blueprint that allows our largest global clients to scale seamlessly across borders.Global Strategic Initiative Leading a high-profile expansion project that centralises delivery standards across the world. This involves influencing and aligning stakeholders across Sales, Product, Engineering, Privacy, Trust, RMA, and Finance.Executive VisibilityProviding direct reporting to the CEO and VP of Operations on the progress of the International Enterprise wing, focusing on risk mitigation and market entry strategy.Commercial ArchitectureDesigning the service models and technical roadmaps for multi-million pound deals, maintaining a 90% success rate in the pre-sales phase.
EDUCATION
Fareham College
BTEC Foundation Course in Information Technology
Fareham College
BTEC National Diploma in IT Practitioners, IT
Fareham College
BTEC foundation course in Information Technology, IT
SKILLS
ABOUT DUNCAN BIRKS
Technical success is meaningless if it does not deliver the commercial value promised during the sales cycle. I’ve built my reputation on being the grounded voice in the room, the one who bridges the gap between high level CEO strategy and the hands on reality of global enterprise delivery.Whether I am architecting a new international function at Axon or turning a department profitable at Elecosoft, my focus is always on building high performing teams who feel supported and clients who feel heard. I am a firm believer that technical success is meaningless without strong human relationships and commercial integrity.I am currently the Founding Lead for Axon’s International Enterprise wing, architecting the foundations for our growth in every market outside the US. It is a role that requires a mix of strategic vision and the practical grit needed to navigate the complex web of global scaling.I am as comfortable navigating a boardroom strategy session with a CEO as I am getting into the technical weeds of a multi million pound deal. My goal remains consistent: build a great team, fix the processes, and make the department profitable.Key Areas of Focus:Founding & Scaling: Architecting International PS functions from the ground up.Executive Visibility: Providing strategic intelligence and reporting for C-suite stakeholders.Commercial Strategy: Aligning technical solutions with business outcomes to drive high margin revenue.People Leadership: Mentoring high performance teams and creating cultures where people genuinely want to stay.
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