Duncan Askew

WORK HISTORY

EDUCATION

ABOUT DUNCAN ASKEW

I’m a strategic, customer-centric seasoned Customer Success Manager with a strong track record of driving retention, adoption, and growth across enterprise SaaS portfolios in the UK & EMEA. With deep experience in Integrated Risk Management technology and more than a decade supporting large, complex clients, I specialise in helping organisations realise measurable value from technology investments. I build trusted, long-term relationships with executive stakeholders and thrive in roles that blend strategic thinking with hands-on delivery. My approach is grounded in empathy, clarity, and collaboration, ensuring customers feel supported, understood, and empowered to achieve their goals. Throughout my career, I’ve consistently grown and retained high-value accounts, influenced product strategy through customer insight, and uncovered significant expansion opportunities. I’m passionate about creating customer experiences that are proactive, data-driven, and aligned to outcomes that matter. I bring a consultative, value-led mindset, strong cross-functional leadership, and a passion for championing the customer voice across the business. Always learning, always improving, and always focused on outcomes that create long-term success.