Duncan Trubody

Director, Order to Cash @SPX FLOW, now ITT Flow Technologies

Manchester, GB

Start up Shared Service Centre; initially EMEA focussed though now including North America after migration from the US SSC in 2016. I am part of the ESSC Leadership Team with operational responsibility for the end to end Order to Cash process.Supported continual business migrations into ESSC since 2010, and the stabilisation of these services into BAU through operational service level agreements and delivering to stated KPI\'s. Worked closely with other regional SSC leads to drive a global approach to OtC process for the business.Managed continuous improvement program throughout this period and various other business change initiatives such as the Corporate spin-off in 2015 and the de-migration of services following a business divestment. Role also included in-sourcing of specific OtC processes to lower cost locations once stabilized and automatedTeam development is at the core of this role; creating a diverse, professional and robust team to deal with the ongoing challenges, through a culture of positivity, achievement and celebrating success.Involved with global process improvement, including working capital initiatives and aligning all sites to a standard global credit policy