Duncan Martin

Head of Service @Durhamlane

York, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2025 — Present

Head of Service @Durhamlane

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Leadership of Service function through Client Delivery Leads, Service Managers, Performance Enablement and L&D teams.My team delivers outsourced GTM strategies across multiple sectors for SMB, mid-market and Enterprise organisations. So far I have- Designed and led service management restructure through Q2, resulting in 200%+ increase in variable contract revenues through Q3-Created and led new Enablement function, driving coaching initiatives that have resulted in an average increase of over 20% in target attainment across all clients

SKILLS

New Business DevelopmentChannel PartnersTeam ManagementManagementProfessional ServicesInformation TechnologyPre-SalesPerformance ManagementCrmPeople ManagementStakeholder ManagementTelecommunications BillingCoachingSales ManagementAccount ManagementSolution SellingOperations ManagementCustomer Relationship Management (Crm)Collections ManagementManaged ServicesLeadershipCloud ComputingItil Certified

ABOUT DUNCAN MARTIN

Extensive experience leading teams and functions across public and commercial sectors.In my most recent role I have had a heavy focus on service and operational leadership, delivering outsourced GTM services. Skilled in sales management, trained in Sandler, Spin, and Challenger sales. Specialized in cybersecurity consultancy and technology solutions, including the Microsoft EUC stack. Capable with sales strategy development, I have more fun on the execution side!

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Duncan Martin — Head of Service at Durhamlane in York, GB | Unifers