Dulmini Herath
Front Desk Agent @Crowne Plaza Toronto - North York
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WORK HISTORY
Front Desk Agent @Crowne Plaza Toronto - North York
Processing all guest pre arrival inquiries, check-ins with reservation confirmations, payments, room assignments and checkouts. • Updating Opera systems with group master payments, third party payments and direct booking payments• Attending all email, call, walk-in inquiries of inhouse and past guests• Coordinating with internal departments to ensure smooth check-ins for guests
EDUCATION
Visakha Vidyalaya, Colombo 04
Business/Commerce, General
General Sir John Kotelawala Defence University
Bachelor of Science - BS, Logistics, Materials, and Supply Chain Management
Seneca Polytechnic
Post Graduate Diploma, International Business
Seneca Polytechnic
Postgraduate Diploma, Global Logistics
ABOUT DULMINI HERATH
Retail Buyer with 5+ years of experience in Buying, Assortment building, Inventory management, Analysis, having handled a variety of international brands as Guess, Rado, Fossil, US Polo, Giordano. • 3+ years of experience working with e-commerce platforms with insides of site updates, categorization, layout designs and physical and digital merchandising planning• Handled internal tools - Oracle, BI for reporting, metrics tracking, order placement, Shopify usage for sales dashboard, backend updates and order tracking• Dealt with international, local vendors with excellent negotiation skills and introduced 100+ new sellers.• Highly skilled in managing relationships with various stakeholders for maximum firm engagement • Ability to work independently and as a team with strong organized and detail-oriented skills, innovation and a creative problem solver with a proven record of keeping up with deadlines. • Excellent market research skills in identifying key industry trends, developments, and competition.• Effective planning, prioritization, and delegation skills in time-sensitive environments with clear communication, problem-solving, and proven leadership abilities. • Skilled in collaborating and influencing colleagues across divisions and geographies.• Adept at balancing long-term projects with daily tasks, possessing strong follow-up skills, attention to detail, and a quick learning ability with tech and system interfaces• Advanced proficiency in Microsoft 365 suite including Excel, Word, PowerPoint, Teams, and Outlook, as well as retail math expertise with Open to Buy workings, Shopify and BI dashboard reporting, Asana
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