Dulcie Kenner
Energetic Client Onboarding and Implementation Leader
- Role
- Director, Professional Services - Engagement Delivery at Smartsheet
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Dulcie Kenner
Experienced leader who inspires teams to bring client satisfaction to the top of the to-do list is what I’m known for. I bring industry insights and a holistic approach to both internal and external cross-functional teams striving to create the best onboarding experience, including training, SaaS, timely feedback utilization, and client support. Meeting and exceeding productivity targets is my specialty and continuous improvement is my passion! By optimizing processes and developing talented teams, I have been able to ensure a consistent, seamless and positive experience for key clients and accounts on a global scale. Select highlights from my 12+ years of experience include- Cited for a President’s Circle Award for early delivery on a large-scale migration- Excellent team building and project management skills in fast-paced environments- Design, implement, and manage onboarding programs across industries and platforms- Expertise in corporate travel and managed services programs.
Experience
Director, Professional Services - Engagement Delivery
Feb 2025 — Present
Education
Eastern Washington University
Bachelors, Public Relations
Bellevue College
Project Management Certificate
Harvard Business School
Other; Certificate in Negotiation Mastery
Harvard Business School
Other; Certificate in Organizational Leadership
Skills
- Recruiting
- Cold Calling
- Troubleshooting
- Project Management
- Process Improvement
- Leadership
- Interviews
- Software Project Management
- Powerpoint
- Microsoft Excel
- Microsoft Visio
- Vms
- Smartsheet
- Customer Service
- Software Implementation
- Microsoft Office
- Sales
- Consulting
- Client Relationship Building
- Account Management
- Change Management
- Payroll
- Analysis
- Microsoft Project
- Management
- Team Building
- Healthcare
- Human Resources
- Recruitment/Retention
- Strategic Planning
- Employee Relations
- Software Documentation
- Training
- Sharepoint
- Salesforce.com
- Applicant Tracking Systems
- Vendor Management
- Temporary Placement
- Program Management
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