Dulce G.

Field Service Coordinator @Lumenis

San Jose, CA, US

Process complex capital equipment orders in Salesforce or SAP while adhering to company policies and ensuring timely engineer serviceby dispatching service calls, work orders, and identify potential issues for escalation Liaise effectively with Sales, Customer Support, Finance, and Logistics to deliver exceptional service and streamline internal processes Fortify and maintain strong relationships with Lumenis clients, ensuring seamless order processing, delivery, and engineer-to-customer support in a timely manner Successfully manage a hybrid work environment with effective coordination with engineers to troubleshoot medical device issues, determine necessary parts, monitor stock and engineer availability, while confirming contract coverage to assist promptly