Dulce Bernard

Insolvency Administrator @Sands & Associates

Vancouver, BC, CA

Case Management & Client Support Professional specializing in guiding individuals through complex financial recovery processes• Manage active caseloads of 50+ clients conducting comprehensive intake assessments to determine individual needs and develop personalized action plans for financial recovery and career rebuilding • Provide crisis intervention and emotional support to clients experiencing financial distress and overwhelming life circumstances, helping them navigate complex situations with empathy and professional guidance • Conduct thorough client assessments evaluating financial, personal, and professional circumstances to create individualized recovery strategies that address both immediate needs and long-term stability • Coordinate multi-stakeholder communications facilitating effective dialogue between clients, trustees, creditors, and legal representatives to ensure successful outcomes and client advocacy • Maintain detailed case documentation tracking client progress, milestones, and compliance requirements through specialized database systems, ensuring accuracy and regulatory adherence • Guide clients through complex procedures providing educational support about available resources, rights, responsibilities, and pathways to financial and professional recovery • Ensure full regulatory compliance throughout all processes while maintaining strict confidentiality standards and ethical practices in client service deliveryKey Achievements: 98% client success rate with over 200 individuals successfully supported through complete recovery process Reduced processing time by 25% through improved intake and assessment procedures Maintained 100% compliance with all legislative requirements and professional standardsCore Competencies: Case Management | Client Assessment | Crisis Intervention | Action Plan Development | Progress Tracking | Stakeholder Coordination | Regulatory Compliance | Documentation Management

Simon Fraser University

Postgraduate Degree, Marketing/Marketing Management, General

Instituto de Innovación y Desarrollo Tecnológico A.C. (IIDT) iidt.org.mx

Specialty in Innovation Strategies, Business Administration, Management and Operations

Instituto de Innovación y Desarrollo Tecnológico A.C. (IIDT)

Master’s Degree, M

Instituto Tecnológico de Morelia José María Morelos y Pavón

Bachelor’s Degree, Business Administration and Management, General