Kattiya Chan-Urai
Senior Conversational AI Product Designer | Agentic UX | Voice & Multimodal Experiences
- Role
- Senior Conversation Designer at Salesforce
- Location
- Honolulu, HI, US
- LinkedIn followers
- 500 followers
About Kattiya Chan-Urai
I’m a Senior Conversational AI Product Designer focused on designing user experience for human-AI interaction across chat, voice, and agentic AI workflows. My work sits at the intersection of UX strategy, product thinking, data-informed design, and AI interaction patterns—shaping how people actually use AI products, not just what agents say.I’ve led conversational UX for AI agents at scale, built reusable prompt and interaction design systems, and used testing, intent modeling, and behavioral data to measurably improve performance, trust, and adoption. I work closely with product, engineering, research, and ethics teams to translate complex AI capabilities into clear, human-centered, and responsible experiences.With a foundation in UX, human communication, and Information Management, I bring both strategic and creative thinking to AI product design. I’m passionate about building value-driven, multimodal AI products that feel intuitive, ethical, and genuinely useful—and about elevating design’s role in shaping the future of agentic AI.
Experience
Senior Conversation Designer
May 2022 — Present
Craft prompt that elicit efficient and useful responses from LLMs for enterprise. Design conversation information architect, flows and system logic to enable seamless, delightful interactions between users and technology.
Education
Rangsit University
Bachelor's degree, Information management
1995 — 1999
CareerFoundry
Certificate, User Experience Design & Voice User Interface Design
2020 — 2021
Thammasat University
Master's degree, Communication, Journalism, and Related Programs
2001 — 2005
Japan-America Institute of Management Science
Certificate, East West Knowledge Leadership Program
Skills
- Public Relations
- Graphic Design
- Creative Services
- Layout
- Event Management
- Custom Publishing
- Visual Communication
- Marketing Communications Planning
- Magazines
- Event Planning
- Data Analysis
- Photography
- Project Management
- Graphics
- Marketing Communications
- Customer Management
- Illustration
- Project Planning
- Photo Shoots
- Press Releases
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