Duke E.
Customer Advocacy Regulatory Strategy & Operations Leader @ FPL | Customer Success, Regulatory Compliance, and Executive Customer Relations
- Role
- Strategy & Operations Leader i Regulatory & Executive Customer Relations i Customer Advocacy at Florida Power & Light
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Duke E.
Solutions- and process-oriented leader with 16 years of experience in customer satisfaction and complaint resolution, specializing in corporate policy, regulatory compliance, risk management, escalations, and process improvement.
Experience
Strategy & Operations Leader i Regulatory & Executive Customer Relations i Customer Advocacy
Feb 2016 — Present · Miami, FL, US
I successfully navigated regulatory complexities while driving customer advocacy initiatives at Florida Power & Light. • Collaborated with General Counsel on litigation and regulatory activities (i.e, lawsuits, litigation holds, managing subpoenas for business unit, regulatory dockets, audits, hearings, rate case proceedings, settlement negotiations, and subpoenas), ensuring compliance and effective communication. • Compiled and maintained regulatory documentation, enhancing the organization’s knowledge of emerging regulations. • Developed corrective action plans to resolve escalated complaints, fostering trust with regulatory agencies and stakeholders.
Education
Broward College
Associate of Arts - AA, Mass Communications
The University of Arizona Global Campus
Bachelor of Arts - BA, Organizational Management
2021 — 2023
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