Dugyala Madhu

WORK HISTORY

EDUCATION

ABOUT DUGYALA MADHU

Professional SAP Basis Consultant with 3+ years of experience in administration, configuration, and maintenance of SAP systems. Proficient in monitoring system health, troubleshooting issues, and ensuring high availability and security compliance. Experienced in working with SAP ECC and S/4HANA, along with database and Strong understanding of backup & recovery strategies, client copies. Adept at collaborating with cross-functional teams to deliver reliable and optimized SAP environments.AS A BASIS CONSULTANT I HAVE KNOWLEDGE IN->Knowledge of Three Tier Architecture, Installation types, Profiles, performing Background jobs->Environment- SAP ECC, SAP CRM, SAP SRM, SAP Solution Manager->OS - Windows, Linux (Basic)->Hands upon- Service Now->Addressed incidents, Service requests tickets related to project issues, delivering timely resolutionswithin SLA->Resolving user-based tickets and supporting L2 activities->Diagnosed and monitored background jobs, system logs, dumps, table locks->Starting and stopping SAP system & Windows/Linux servers->Align daily monitoring and administration reports of Production, Quality, development systems, andtake actions->Provide 24/7 SAP support to the client. And worked on issues with proactive monitoring and maintainsystem health->Maintained STRUST certificate->Knowledge on performing SPAM/SAINT Upgrade (ST- PI, ST-A/PI)->Knowledge on performing the Kernel Upgrades and adhering to SAP\'s best practices->User administration: Creation of user, password reset, Locking/unlocking, assigning roles, deletion of users using SU01.