Duff Ibañez

About Duff Ibañez

20+ year software sales and engineering veteran. I\'ve sold and architected a broad array of software solutions across multiple platforms from the enterprise datacenter to the cloud.By taking advantage of my ecosystem, and focusing on building a compelling value proposition, I have consistently met or exceeded sales quota during my career and have a 100% software renewal rate.Completely comfortable leading either sales or technical processes from Discovery to Close.Specialties: Opportunity creation, Contract Negotiation, Sales Process Management, Customer Relationship Management, Team Building, Global Account Management

Experience

1. Manager, Client Success, Elm Solutions

   Wolters Kluwer Elm Solutions

   Feb 2023 — Present · Houston, TX, US

   Lead a team of Client Success Managers who drive Customer Success initiatives.Drive delivery of value as clients adopt ELM Solutions\' Spend and Matter Management solutions.Manage growth of the team to ensure recruitment and retention of high-quality talent.Focus on client retention by proactively managing client risk and building a culture of \'customer first\' internally.Drive strategic communications with clients and establish processes to ensure that service level agreements (SLAs) are met.Establish operational processes to support and measure client success.Build consensus internally for strategies to achieve client success across support, technical operations, account management, professional services, product management, and engineering.Direct management of key accounts, as needed, to ensure resolution to complaints and customer service concerns.

Education

• Texas A&M University-Corpus Christi

  Bachelor of Business Administration, Management Information Systems