Dudley Barber
Head of Customer Support @Moorepay
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WORK HISTORY
Head of Customer Support @Moorepay
Leading HCM and Payroll Software as a Service (SaaS), Technical Support and Payment Services teams- In addition, Interim Head of Professional Services between August 2023 to July 2024, leading Implementation, PMO and Technical Consultancy- Reporting to the Chief Operating Officer.
EDUCATION
University of Warwick - Warwick Business School
Post Graduate, Applied Management
Nottingham Business School, Nottingham Trent University
Bachelor's degree, Business Administration
Nottingham Business School, Nottingham Trent University
Bachelor's degree, Business Administration and Management, General
SKILLS
ABOUT DUDLEY BARBER
Operations & transformation leader at Moorepay (a Zellis company), delivering HCM and Payroll solutions across SaaS and Managed Services. Reporting to the COO.I bring experience across large, complex, organisations, including FCA-regulated, as well as scaling fast-paced, high-growth fintech startups. Specialising in building and transforming operations to support commercial scale and sustainable growth. I design and evolve operating models end-to-end, from building functions from the ground up to transforming UK and global operations, ensuring they are resilient, efficient, and aligned with business strategy. I’ve led multi-disciplinary teams across Professional Services, Payments, Customer Success, Customer Support, and Technical Support, operating in complex, asynchronous global environments. My experience includes balancing high-performing in-house teams with strategic supplier partnerships and leading the end-to-end integration of acquired businesses. I focus heavily on AI-enabled transformation to improve operational effectiveness, decision-making, and both the colleague and customer experience. Beyond core operations, I work closely with Product and Development to influence roadmaps, prioritise fixes, and translate customer insight into product strategy, driving continuous improvement and measurable business outcomes.
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