Duda Breseeg
Team Lead Revenue Enablement @Trusted Shops
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WORK HISTORY
Team Lead Revenue Enablement @Trusted Shops
Hamburg, DE
Leading revenue operations and enablement for customer success and account management teams across seven international markets (DACH, ES, IT, FR, Benelux, UK, PL). While titled Revenue Enablement, approximately 70% of the role focused on revenue operational execution: building dashboards, defining pipeline logic, gathering cross-functional requirements, and redesigning renewal processes before enabling teams to adopt them. I managed a team of six coaches and two instructional designers.• Built and maintained Salesforce dashboards, renewal tracking structures, and pipeline visibility logic used for executive reporting and portfolio prioritisation• Gathered requirements across CSM, Account Management, and Platform Operations to define risk-flagging triggers, forecasting methodology, and renewal pipeline stages• Redesigned and documented renewal processes such as customer segmentation logic, engagement cadences, churn prevention and value communication frameworks, before packaging them into a company-wide Renewal Playbook• Contributed to 6% retention improvement through CRM-driven risk detection, structured process adoption, and coaching programmes• Delivered enablement programmes driving playbook adoption across 70+ post-sales professionals• CRM Salesforce
EDUCATION
Hawaii Pacific University
Bachelor of Arts (B.A.), Criminal Justice/Law Enforcement Administration
Hawaii Pacific University
Master of Arts (M.A.), Global Leadership & Sustainable Development
CareerFoundry
Data Analyst
SKILLS
ABOUT DUDA BRESEEG
I work at the intersection of customer lifecycle, revenue operations, and data, building structures that help SaaS organisations retain revenue and execute Customer Success consistently across markets.I currently lead a revenue enablement team at Trusted Shops, supporting the operational framework behind the renewal portfolio spanning seven European markets. This includes contributing to Salesforce pipeline structures, risk-flagging logic, and dashboard visibility that supported retention improvement. Together with a team of coaches and instructional designers, we develop training, playbooks, and coaching approaches that connect 70+ post-sales professionals to renewal outcomes.Previously, I led Customer Success at Homelike, where we transitioned a transactional support organisation toward a lifecycle-driven model. This shift increased proactive engagement from 10% to 80% and contributed to a 25% uplift in conversion. Earlier roles at Jimdo and FREE NOW focused on operational quality, analytics, and process alignment across European markets, including building \"Frustradar,\" an internal analytics prototype later adopted cross-functionally.What I bring to Revenue Operations and Customer Success leadership:Salesforce: pipeline visibility, renewal tracking, risk indicators, dashboard reportingForecasting: portfolio prioritisation, renewal visibility, ARR monitoringProcess: playbook development, lifecycle frameworks, workflow optimisationAnalytics: SQL, Tableau, Excel, Zendesk,SalesforceLeadership: coaching, team development, cross-functional alignment, change executionLanguages: Swedish (native), English (native), Spanish (working), German (elementary)Based in Hamburg. Open to Revenue Operations, CS Operations, and senior Customer Success leadership roles across Europe (remote or hybrid)
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