Duc Pham
Technical Sales Representative @Xylem
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WORK HISTORY
Technical Sales Representative @Xylem
Edmonton, AB, CA
Oversee order intake and sales across municipal, construction, mining, and agricultural sectors in Northwest Alberta and the Northwest Territories. Manage the entire sales pipeline, including market research, opportunity analysis, and cost-benefit evaluations; strategically develop competitive proposals to secure profitable orders and exceed sales targets.Build and maintain strong relationships with end-users, engineering consultants, contractors, distributors, and industry-leading partnersRepresent Xylem at trade shows and industry conferences; organize and deliver lunch-and-learn sessions to position Xylem as a one-stop solution provider. Promote a comprehensive portfolio that includes engineering consultation and analysis, prefabricated lift stations, engineered pump packages, monitoring and control systems, in-house repairs and services, on-site troubleshooting, and preventative maintenance.Drive the full sales cycle—from collaborating with engineers during preliminary design to preparing tender proposals, negotiating and finalizing contracts. Maintain active involvement throughout project execution, including shop drawing submissions, delivery, commissioning, and after-sales service support.
EDUCATION
Hanoi University of Science and Technology
Master's degree, Fluid Power Engineering
Hanoi University of Science and Technology
Engineer's degree, Hydraulic Machines and Automation
ABOUT DUC PHAM
I bring over 15 years of experience in the water and wastewater sector, having served in key roles such as Head of the Custom Pump Department, Project Manager, and Outside Sales Representative. Throughout my career, I have developed engineering solutions and led projects addressing water challenges across a wide range of applications—from municipal stormwater and wastewater lift stations to pumping systems for industrial facilities, mining operations, oil and gas sites, water treatment plants, agricultural irrigation, commercial buildings, and power plantsSolid engineering expertise, combined with effective management skills and business acumen has enabled me to drive business growth, leverage exceptional customer experience and accomplish strategic organizational objectives. As a leader and communicator, I have demonstrated my capabilities through managing multidisciplinary teams, including over 12 engineers and service teams, in my role as Head of the Custom Pump Department and Project Manager. In 2020, I expanded my expertise into the refrigeration field with Deepchill Technologies Inc, a Canadian company based in Toronto. There, I worked with refrigerants such as R404A, R410A, and ammonia to design and implement advanced refrigeration systems using proprietary slurry ice technology. This experience strengthened my technical knowledge in thermodynamics and heat transfer and further honed my project management skills as a Project Manager, where I oversaw full project life cycles from inception to completion and managed cross-functional resources to ensure successful delivery.Currently, I serve as a Technical Sales Representative at Xylem Inc. in Alberta, Canada, overseeing sales, projects, and order intake for Xylem’s Water Infrastructure (Flygt brand) across Northwest Alberta and the Northwest Territories.
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