Duc Huy Cao
Software Developer + Professional Tutor
- Role
- IT Technician at ST Engineering, Aethon
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Duc Huy Cao
At ST Engineering, I support over 200 corporate clients, including hospitals and…
Experience
IT Technician
Mar 2025 — Present · Pittsburgh, PA, US
Managed and troubleshot robotic systems using Linux commands, resolving issues for over 200 corporate partners, including hospitals, schools, and enterprise clients. Diagnosed and resolved hardware and software problems remotely using Linux commands and system diagnostic tools, optimizing robot operations with Ubuntu commands.Assisted customers via phone, email, and chat by responding to automated alerts and resolving issues. Documented all troubleshooting steps in ticketing systems to improve service efficiency.Escalated critical issues requiring onsite maintenance while ensuring minimal downtime.
Education
Community College of Allegheny County
Associate's degree, Computer and Information Systems Security/Information Assurance
Southern New Hampshire University
Bachelor of science computer science, Computer Science
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