Duc Hoang
Desktop Engineer @CRi - Community Residences, Inc.
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WORK HISTORY
Desktop Engineer @CRi - Community Residences, Inc.
Chantilly, VA, US
Provide Tier 1 & Tier 2 support via in-person, phone, email, and remote tools.• Install and maintain Windows 10/11 PCs, Office 365 applications, and Teams.• Administer accounts and permissions in Active Directory, Azure AD, and Microsoft 365.• Support VPN, Wi‑Fi, and LAN/WAN connectivity across multiple sites.• Troubleshoot hardware, software, and peripheral issues; document IT assets.• Assist with onboarding/offboarding, audits, backups, and disaster recovery exercises.• Educate users on security best practices and Microsoft 365 tools; develop troubleshooting guides.
EDUCATION
George Mason University
Computer Science
SKILLS
ABOUT DUC HOANG
IT Developer/Specialist30+ years of User and Desktop Management support providing white glove to regular user support and VIP.15+ years of experience in Project Management.15+ years of experience in System Administration in Linux and Windows Systems.15 years of AV experience with system and end support and training.10+ years of experience in Operational System Security Implementation. 10+ years of experience in System Integration and Testing. 5+ years of experience in Cloud Operations and Configurations for Microservices.
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