Duane van Heerden

WORK HISTORY

EDUCATION

SKILLS

ABOUT DUANE VAN HEERDEN

My incredible history of success is directly related to overseeing and implementing business solutions, engaging in pre- and post-sales strategies, customer success, developing partner ecosystem and customer training, establishing support organizations and user community programs.I am instrumental in managing large number of Fortune 500 accounts with a keen emphasis on driving business value outcomes, quantifying the value and identifying capability needs and assessing customers\' maturity level and model scenarios of financial impact.Demonstrated expertise in engaging across all vertical industry businesses to help understand and articulate their business outcomes, quantify the value of those outcomes that address their business goals and objectives and drive actionable plans to empower their business and accelerate them through their digital transformation goals. Focus on active engagement and executive alignment to drive digital transformation vision, platform adoption, expansion strategies, and key relationship management by effectively leading customer success plans, establishing product steering committees and Center-Of-Excellence Programs.Proficient in identifying and resolving customer conflicts and demands, troubleshooting customer issues, and advocating for the customer.Adept at mentoring and training technical teams, staff members, customers and partners having led an innovative L&D organization at a global scale.Thrive in cross-functional collaboration across key value stakeholders, business account holders, senior management executives to meet business objectives.Eloquent communicator; possess strong communication, time management, and problem-solving skills.My international work experience spans various technical and customer-facing roles across EMEA, APAC, and U.S, specializing in digital and intelligent process automation within SaaS, iPaaS and Security products and technologies, combined with a career-long recognition for strengths in cross-functional collaboration, delivery, follow-through and advising executive leadership teams on how to maximize their revenue.More areas of expertise include:• Customer Advocacy / Voice of the Customer• Business Analyst and Project Management• Pre-Sales & Post-Sales Engineering• Deal Negotiation• Technical Project & Program Leadership• L&D Leadership• New Product Development & Launch• Customer Success & Professional Services• Cross-Functional Collaboration• Influencer• Digital Transformation & Cloud Services Adoption• Dispersed team management / Global team management