Duane Thomas
IT Administrator / Licensed Massage Therapist
- Role
- Senior IT Service Desk Specialist at Paramount Sleep
- Location
- Portsmouth, VA, US
- LinkedIn followers
- 500 followers
About Duane Thomas
20+ Years Enterprise IT Experience • ITIL v4 Foundation • IT Systems Administrator •…
Experience
Senior IT Service Desk Specialist
Aug 2025 — Present · Norfolk, VA, US
Education
ITT Technical Institute
Bachelor’s Degree, Criminal Justice
2005 — 2009
ITT Technical Institute
Associate’s Degree, Computer Network Systems
2003 — 2005
ITT Technical Institute
Bachelor of Science, Criminal Justice/Police Science
ITT Technical Institute
Associate of Arts and Sciences, COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES
ITT Technical Institute
Associate of Science - AS, Computer Systems Networking and Telecommunications
ITT Technical Institute
Bachelor of Applied Science - BASc, Criminal Justice and Corrections
Atlanta School of Massage
Certificate, Massage Therapy/Therapeutic Massage
2016 — 2017
Churchland High School
High School Diploma
1993 — 1997
Skills
- Financial Planning
- Microsoft Word
- Computer Repair
- Team Leadership
- Cisco Technologies
- Time Management
- Microsoft Office
- Sales
- Entrepreneurship
- Training
- Hp Service Manager
- Coaching
- Team Building
- Management
- Leadership Development
- Customer Service
- Itil V3 Foundations Certified
- Strategic Planning
- Sharepoint Administration
- Identity Theft Protection
- Software Documentation
- Social Media
- Teamwork
- Advertising
- Public Speaking
- Troubleshooting
- Sophos
- Research
- Process Improvement
- Cisco Voip
- Outlook
- Comptia Security+
- Microsoft Project
- Access
- Budgets
- Technical Support
- Strategic Financial Planning
- Security
- Escalation Resolution
- Social Networking
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