Duane Maue
- Role
- Field Service Site Manager for Ascension Healthcare - Michigan at HCLTech
- Location
- Roseville, MI, US
- LinkedIn followers
- 500 followers
Experience
Field Service Site Manager for Ascension Healthcare - Michigan
Mar 2022 — Present · Detroit, MI, US
Manage Field Service Leads and help mentor their growth within the organization; includes advising on how to improve managerial skills and properly allocate IT resources. Lead a team of Field Service Technicians ensuring tickets are allocated properly and are completed in a timely manner according to customer SLA; includes assisting them with escalations and developing new skills for their personal growth. Attend daily corporate and customer leadership meetings reporting on team status and escalation of issues. Manage and update tracking sheets showing ticket status including technician load, open tickets, completed tickets and whether they met SLA. Collaborate with Project Management team to allocate technical resources for projects and ensure proper follow up of paperwork including hour tracking and field notes. Team up with customer leadership during major incidents to quickly triage, formulate an action plan and execute the plan regarding IT assets and equipment.
Education
Macomb Community College
Associate's degree, General Studies
2011 — 2012
ComputerTraining.com
Certificate of Completion, Windows Server
2006 — 2007
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