Duane Jess

Emergency Room - Emergency Medical Technician (Emt) @Holy Cross Hospital - Jordan Valley

West Valley City, UT, US

I was hired as part of a pilot program providing EMTs with more hospital care opportunities to help reduce the workload of key Emergency Room nursing staff. On what’s often the worst day of someone’s life, the high-impact ER team is focused on providing the best emergency medical outcome and caring personal experience possible.Areas of focus:↳ Crafted departmental goals and vision for increased patient and staff satisfaction, staff job satisfaction, reducing expensive staff turnover.↳ Building clear relationships within departments and creating a positive work culture.↳ Developing persona, team medical and interpersonal skills to provide the best possible patient outcome.Key accomplishments:↳ Mentored and oversaw key departmental senior members in leadership and business skills.↳ Crafted departmental goals and vision for increased patient care satisfaction and financial stewardship.↳ Won “Tech of the Year” as nominated by ER providers and staff.

University of Denver

Masters of Telecommunications, Leadership Development, Technology, Finance

Brigham Young University - Idaho

Associates, Communications

Sandler

Sales Management, Selling Skills and Sales Operations

Firehouse EMS Academy

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University of Alabama at Birmingham

Bachelors of Science, Business, Spanish, Marketing