Duane Walker
- Role
- Director of Professional Services at ECI Software Solutions
- Location
- Saratoga Springs, UT, US
- LinkedIn followers
- 500 followers
About Duane Walker
As an integrity-driven professional with over 20 years of experience, I specialize in…
Experience
Director of Professional Services
Jan 2017 — Present
Supervised the creation of SOPs for implementation, training, and business application teams-Oversaw the implementation of the professional services automation tool, FinancialForce, to maximize project visibility, key metrics, and customer satisfaction- Spearheaded multiple end-to-end enterprise system implementations year over year for professional services while managing a $1.2M budget and a 25-person team of remote and local trainers, consultants, and DevOps professionals across the North America and UK- Developed a business plan to organize a custom development team to meet sales and profit objectives, identifying sale pipeline gaps caused by 3rd party consultants overcharging customers; implemented subscription-based offering, surpassing annual sales quota by 35% during first and second year- Collaborated with the Training and Documentation Manager, Implementation Specialist, Project Coordinator and Custom Development Engineer on a $4M Xerox implementation project to e-automate system spanning across 36 locations- Reduced implementation time 40% by implementing new streamlined process that resulted in a faster data conversion rate - Re-organized the infrastructure of project management within the business by implementing policies to consolidate underperforming teams spread across various products working in silos, standardizing product training, business applications and implementations to optimize workflow and streamline product delivery- Collaborated with customers, partners and internal teams to drive product vision and project prioritization, maintaining a customer satisfaction rating of 95%+ during tenure- Improved utilization and billability rates by 25% and 33% respectively over one year by improving the reporting and tracking of the team’s time- Directed the recruiting and onboarding of new team members- Established service offerings for sales that included implementation, training, and consulting services.
Education
Utah Valley University
Associate of Science - AS, Accounting and Finance
1994 — 1997
Weber State University
Bachelor of Science - BS, Business, Management, Marketing, and Related Support Services
1997 — 2002
University of Phoenix
MBA, Business
2002 — 2003
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.