Duane Cooper
Manager, Business Continuity Planning @CIBC
Toronto, ON, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Aug 2009 — Present
Manager, Business Continuity Planning @CIBC
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Our purpose: To Help Make Your Ambition A Reality. Forget what your current FI offers. With the CIBC BCP Team, our motto isn\'t just words—it\'s our promise. We believe it, we live it, we deliver it. Come rain or shine, our commitment stands: You\'ll always get service.we planned for it!
EDUCATION
N/A
Centennial College
Computer Systems Technology
SKILLS
Financial ServicesBusiness Continuity PlanningCall CentersAspect AcdCustomer ServiceAvayaVoice TechnologyCustomer SatisfactionIncident ResponseBusiness AnalysisNortel MeridianIvrIncident ManagementRoot Cause Problem SolvingContact CentersContact Centre TechnologyRelationship ManagementTeam LeadershipContact Center OperationsVendor ManagementIntelligent Call RoutingManagementTroubleshootingBusiness Process ImprovementPredictive DialersGenesysCisco TechnologiesLeadershipInformation TechnologyBankingIcmRisk ManagementTeam ManagementProcess ImprovementCustomer ExperienceChange Management
ABOUT DUANE COOPER
With our team on their side, clients can rest assured that their digital business is…
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