Duane Blake

About Duane Blake

Hands-on leader and technology professional who thrives at the intersection of customer service, technical excellence, and teamwork. Over the years, this has built a reputation as both a trusted partner and a collaborative mentor — someone who consistently delivers results while helping others grow. This blend of leadership, technical expertise, and commitment to excellence makes an invaluable contributor to any organization.

Experience

1. Senior Infrastructure Engineer - Platform Service Management

   Wells Fargo

   Feb 2023 — Present

   Provide Tier 2 platform engineering and incident response support for trading and wealth management systems. Collaborate with Agile teams to design, build, test, deploy, and maintain modern software solutions. Execute phased migration of 35 microservices from VMware Tanzu to Red Hat OpenShift across 10 production clusters, leveraging Harness automation to reduce deployment time by 40%. Executed dark mode and canary deployments covering 20% of user traffic, followed by full cutover for concurrent users, achieving zero downtime and eliminating deployment-related incidents. Manage 80+ OpenShift pods across production clusters, reducing failure rates and optimizing performance to support 1M+ daily transactions with high availability. Improved system performance by automating 200+ ServiceNow change requests via IBM DevOps Deploy and Harness, reducing manual deployment effort by 50% and accelerating defect resolution to maintain SLA compliance. Led troubleshooting and integration across 5+ vendor trading platforms, improving system reliability and reducing trade execution latency by 20%, supporting $3B+ daily trade volume for the Trading desk.Manage automated observability for cloud-native SaaS/PaaS and FIX trading systems, using Splunk, Grafana, and ELK to reduce MTTR and improve operational transparency. Resolved 50+ ServiceNow incidents annually in partnership with developers, architects, and management, cutting resolution time by 30% and sustaining 95% SLA compliance. Successfully executed failover strategies across 10+ critical trading applications using GTM/LTM, AVI Networks, and AppViewX, achieving 99.99% uptime and meeting recovery objectives. Strengthen secrets management by securing 90+ credentials with CyberArk and HashiCorp Vault, eliminating audit findings, and ensuring 100% compliance.Produced and maintained 50+ runbooks and architecture diagrams, enabling global support teams across 4 regions to reduce incident resolution time.

Education

• University of Phoenix

  Associate's Degree, Information Systems-Cisco Networking

  2013 — 2014

• Virginia Commonwealth University

  Information Systems

  1999 — 2001

• Lafayette High School

  High School Diploma, ITECH

  1992 — 1995

• University of Phoenix

  Bachelor’s Degree, Information Systems- Business Systems Analysis

  2014 — 2016