Duana Cecil
National Director Quality East Region @Carelon Behavioral Health
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WORK HISTORY
National Director Quality East Region @Carelon Behavioral Health
Atlanta, GA, US
EDUCATION
University of Phoenix
Master’s Degree
American School of Professional Psychology at Argosy University
Master’s Degree
SKILLS
ABOUT DUANA CECIL
Achieved full accreditation status under both NCQA MBHO and URAC Utilization Management accreditations with best scores. Spearheaded 15+ new customer quality programs by delivering internal contract approval against accreditation requirements, while de-implementing 14+ customer quality programs. Merged 3 quality units into 1 by identifying best-practices, restructuring staff to balance workforce, and improving customer base. Re-established the quality department to achieve department goals, meet budgetary targets, and improve operational efficiency.
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