Duaa Hammoda
Global Healthcare Leader | Patient Experience & Operational Excellence | Driving Value in High-Cost Systems
- Role
- Director of Service Excellence at Cleveland Clinic International & Emerging Markets
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Duaa Hammoda
I am a strategic healthcare leader with 15+ years of global experience advancing patient…
Experience
Director of Service Excellence
Cleveland Clinic International & Emerging Markets
May 2018 — Present · Cleveland/Akron, OH, US
Lead enterprise-wide clinical and operational improvement initiatives across Ohio, Florida, Nevada, and Canada, aligning PX and operational OKRs with enterprise CEO priorities- Designed and implemented management systems and cross-site dashboards, achieving a 15% reduction in operational delays and stronger alignment on performance targets- Applied Lean methodologies to streamline referral, access, and financial workflows → reduced patient wait times by 10% and improved caregiver communication scores by 12%- Partner with finance and operations leaders to manage budgets, forecasts, and patient referral strategies, ensuring efficient resource allocation- Created and delivered annual compliance training for caregivers focused on patient safety, equity, and cross-cultural communication- Represent Cleveland Clinic in board-level breakout sessions and USCIPP forums, presenting on safety, quality, and PX priorities- Achieved measurable improvements in Likelihood-to-Recommend (↑8%) and appointment access, advancing enterprise PX performance targets- Directed accreditation initiatives, securing the Global Health Accreditation Excellence Award with a 97% score.
Education
University of Liverpool
Doctor of Philosophy - PhD
2012
University of Ottawa
Bachelor of Science - BS
Ryerson University
Bachelor of Applied Science - BASc
University of Chester
Master's degree
University of Liverpool
Doctor of Philosophy (PhD)
Skills
- Healthcare Management
- Research
- Medical Terminology
- Prevention
- Hospitals
- Patient Safety
- Health Promotion
- Management
- Clinical Trials
- Healthcare
- Healthcare Information Technology
- Clinical Research
- Strategic Planning
- Critical Care
- Leadership
- Public Health
- Medicine
- Nursing
- Clinical Nutrition
- Health Education
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