Duaa Issa
Communications and Engagement Manager @DHL Supply Chain
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WORK HISTORY
Communications and Engagement Manager @DHL Supply Chain
Liverpool, GB
Developed and delivered internal communication and engagement strategies, including social media, recognition programmes, and employee action plans. • Managed the annual employee survey cycle end to end, driving participation, analysing feedback, and implementing improvement actions. • Produced communication collateral and content for town halls, newsletters, frontline updates, and engagement events. • Supported communication and engagement setup for new sites and customer go lives, ensuring smooth integration into company culture. • Delivered Communications & Engagement training for Transport Managers and created tailored materials for frontline colleagues. • Provided project and event support, including the annual conference (150 participants) and site charitable initiatives.
EDUCATION
CIPD Qualifications
Human Resources Management/Personnel Administration, General
Liverpool John Moores University
Master's degree, Human Resources Management
Jami't Al-Ba'ath
Bachelor's degree, English Literature
ABOUT DUAA ISSA
HR Support and Employee Engagement professional with strong experience in communications, stakeholder management, engagement strategy, HR systems, data reporting, onboarding, and employee experience across multiple sectors. Known for improving engagement scores, streamlining processes, and delivering high impact people initiatives that align with organisational culture and business goals.
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