Dylan Turner

About Dylan Turner

Experienced Information Technology Technician with a demonstrated history of working in the IT industry. Skilled in EMC Storage, Computer Repair, IT Service Management, Remote Desktop, and Servers. Strong information technology professional and earning a Bachelor of Science (B.S.) focused in Informaiton Technology - Security from Western Governors University.

Experience

1. Systems Engineer

   Universal Music Group

   Jul 2021 — Present · Nashville, TN, US

   Diagnose and solve problems, frequently under time constraints and business pressure• Provide support and configuration assistance to application teams deploying at public Cloud providers (AWS, Azure, & GCP)• Contribute to detailed capacity and performance analysis• Work with vendors and global/regional IT groups to resolve problems in a timely manner• Serves as primary escalation point for the UMG Application communities and Sourcing Provider(s) for operational issues, ensuring timely resolution & communication• Works with internal customers, teammates and 3rd party Providers to ensure operational delivery of the cloud and server infrastructure• Monitor infrastructure operational alerts e.g, environmental, server performance and devices and escalate as necessary • Maintain high quality process and procedure documentation• Maintain and implement high quality operational standards, processes and procedures• Maintain redundancy, backup and recovery processes, and disaster recovery procedures• Maintain & enhance knowledge of key technologies• Monitor and tune systems to identify and eliminate issues and potential bottlenecks• Participate in on-call rotation, and as such, work out of standard business hours will occasionally be required

Education

• John Carroll Catholic High School

  High School Diploma

• Western Governors University

  Bachelor of Science (B.S.), Informaiton Technology - Security

  2016 — 2020

Skills

• Sccm
• Network Administration
• Project Management
• Hardware Support
• Emc Storage
• Windows 7
• Office Equipment Maintenance
• Pc & Mac Platforms
• Call Centers
• Help Desk Support
• Lenovo Certified
• Management
• Mac Systems
• Windows Xp
• Comptia
• Remote Troubleshooting
• Hp
• Troubleshooting
• Sharp
• Operating Systems
• Multimeter
• Marimba
• Computer Hardware
• Service Desk
• A+ Certified
• Active Directory
• Xp
• Symantec Backup
• System Center Configuration Manager (Sccm)
• Windows Server
• Technical Support
• Phone System Administration
• Workstations
• Laptops
• IT Service Management
• Solid Ink Printers
• Comptia Network+
• Call Center
• Dell Computers
• Savin