Dean Tarasenko
Manager, Best Western Rewards
- Role
- Manager, Best Western Rewards at Best Western Hotels & Resorts
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Dean Tarasenko
Results-oriented Leader with demonstrated success in driving highly successful customer…
Experience
Manager, Best Western Rewards
Jul 2014 — Present · Phoenix, AZ, US
Directly responsible for the management of a team of customer service representatives in a contact center environment dedicated to assisting customers in a manner that maximizes revenue and delivers outstanding service. Inspired, coached and developed employees to excel in achieving key contact center performance goals, including customer satisfaction, call quality and productivity.• Provide hands-on leadership in achieving business objectives, ensuring maximum performance and adherence to service standards. Holds self and others accountable for results.• Facilitated employee development by utilizing creative coaching techniques and performance plans to improve overall operational efficiency. Develop and Ambassador team members for growth within the organization. • Work closely with internal departments such as Training, Marketing, and Operations to roll out new initiatives, programs, products, systems.• Implemented an agent Point of Sale (POS) system to increase revenue by per year.• Prepared annual budget and managed to stay with-in those yearly budgeted costs.• Value diversity and create an environment of inclusion.• Outstanding leadership capabilities, with ability to lead, train, develop, and motivate a team of customer service representatives.
Education
Minot State University
Accounting, Accounting
1993 — 1999
Skills
- Hotel Management
- Strategic Planning
- Customer Relations
- Rooms Division
- Hotel Booking
- Lodging
- Call Centers
- Yield Management
- Income Statement
- Negotiation
- Customer Experience
- Contract Negotiation
- Hotel Administration
- Budgeting
- Management
- Team Building
- Opening Hotels
- Tourism
- Social Media
- Operations Management
- Coaching
- Leadership
- Guest Recovery
- Hospitality
- Recruiting
- Customer Retention
- Customer Service
- Account Management
- Revenue Analysis
- Customer Satisfaction
- Training
- Call Center Development
- Hospitality Management
- Sales Management
- Pre-Opening Experience
- Hospitality Industry
- Sales
- Performance Management
- Crm
- Forecasting
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